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How can Healthcare make better use of information?

Looking this past week at the Nuffield Trust Health Policy Summit. The Guardian Healthcare Network reports on the second day of the summit focuses on managing change, use of information and the delayed Care.Data programme being run by NHS England. There's plenty of commentary about this programme and the risks to privacy - some of it more or less hysterical (not meaning amusing). Here's a good example from the Independent which used to be a good newspaper.  Personally, I would like the clinician to know that I am allergic to valium for example if I turn up at A&E semi-conscious. That's pretty hit and miss right now, even if you have previously attended that hospital, so it seems to me this programme is vital for a modernised NHS.

One thing that struck me from the Nuffield Summit report was quoting Ben Page, chief executive at Ipsos MORI, giving pointers for maintaining support when difficult decisions, e.g. reconfigurations, are made. Summarising to the key point: Get the narrative right about gains before the losses. What are the benefits going to be? - what's it all about?

How is Integrating NHS & Care Services Working?

Great article in Guardian Healthcare Professionals Network by Bob Hudson from Durham University this week - The six challenges of joint working. Unsurprisingly, he describes 6 key  challanges including Moving from an economic to a quality focus - i.e. measuring outcomes rather than activity, and Moving from an organisational to a user-centred perspective - that is what's the outcome for me rather than where I am in someone's process map (aka Care Pathway). I recommend reading the article.

Courage! Hope!!

Fantastic to see Helene Donnelly - the nurse who became a key whistleblower in the Mid-Staffs inquiry - recognised in the New Year honours list. Her courage, and that of Julie Bailey also honoured, is an example to all of us. How many of us can honestly say we never looked away? I'm guessing that it may be some time before the most famous whistleblower of the year - Edward Snowden - is included in the honours list. Nevertheless, for really raising the issue of ubiquitous surveillance by government agencies in the US and here in the UK his courage deserves recognition. Perhaps Angela Merkel might be his first option?

Geoff LaneGeoff Lane, CEO at Regal Care is our guest contributor this week. With more than 10 years’ experience in senior roles in healthcare and social care, Geoff asks how Care Home and Ward managers’ skills and experience can be better supported to deliver quality care?

Geoff goes on to describe how the implementation of a Quality Management System, led by a team of his managers and backed by an effective software solution has enabled this at Regal.