Service processes like claims management are often slow because there is far too much "work in progress". When processes are not efficiently managed, tasks can spend more than 90% of time waiting at different stages, substantially raising the cost of items such as insurance claims.
Waiting time is easy to see in manufacturing plants where material is physically stacked up. In a service business, you have inventory, too - it's just not so visible. How many e-mails or work requests are waiting to be worked on and where are backlogs building up in the workflow? Like any early morning accident on the motorway, if backlogs are not identified and cleared up quickly, the queue of work can remain for a long while after the original cause is removed.
IPROS.CUBE has developed a specialised application for improving the performance of workflows. This enables you to measure your current workflow processes and focus on where process improvements could benefit the business. In addition to this, Workflow Intelligence can be used to track and measure the improvement to ensure that they are providing the expected gains.
According to a UK Parliametary study "The effect of increasing numbers and costs of personal injury claims has increased insurers' costs by at least 30% per annum" 
 UK Parliament Transport Committee - Fourth Report: The cost of motor insurance. Published 1 March 2011
Workflow Intelligence – reducing the cost of claims
We look at process and team performance with our uniquely tailorable business performance templates. We can get access to your process data directly and push that through our software engine, identifying measurable cost benefits right away.
Our Workflow Intelligence template provides managers and supervisors with the capability to monitor and manage the work in progress of their departments, enabling improvements to processes based on real intelligence as to how they work and enabling redeployment of resources to clear backlogs quickly.
As with all IPROS.CUBE solutions, Workflow Intelligence can be setup in days to quickly give you an overview of your real service levels and identify areas for improvement. All you need to provide is a list of processes and their associated activities and milestones.